NATIONAL SHIPMENTS
All orders over $799 include free shipping, which will arrive at your home or office in 4 to 8 business days.
For orders under this amount, shipping will be calculated before you make your payment at checkout. Due to the high turnover and demand Our inventory of our products is constantly changing, so once we receive payment for your order we will have a maximum period of 24 hrs to confirm if your order:
- It will be sent complete.
- Partial shipment will be made, and the missing product plus shipping costs will be refunded.
- It will be cancelled and you will be refunded the full amount paid.
Traabi provides the tracking number and guide for each order; it is the customer's responsibility to track it.
ARTESANIAS NATURALES LA ESPERANZA SA de C.V. is not responsible for packages not received by the customer. (No one received the order, no phone answer, etc.) It is the customer's responsibility to be attentive to calls or messages from the courier company through which they will receive their product.
The courier companies we work with (Fedex, Stafeta, Paquete Express) call the customer three times using their phone number and the address they provided in the shipping information.
The delivery times mentioned are based on an average of the delivery times of courier companies. Therefore, although stated, they are not guaranteed.
If the package is not received due to personal negligence, the customer is asked to contact Admin@traabi.mx to request a new parcel guide again, at an extra cost.