Who we are

Our website address is: https://traabi.com/

PRIVACY NOTICE and COOKIE POLICY

ARTESANIAS NATURALES LA ESPERANZA SA de C.V. is a responsible and careful company with the data of its visitors to our site. This privacy policy describes the personal data collected or generated, and how it is used, shared, and protected when you use the "https://traabi.com/" website. What Personal Data Do We Collect? To provide you with the products you request, for example, when you make a purchase or if you wish to contact us, we will ask you for certain personal data. This personal data includes your:

• Contact information, including name, email address, phone number, and shipping and billing address
• Login and account information, including username, password, and unique user ID
• Personal data including gender, hometown, date of birth and purchase history
• Payment or credit card information
• Personal preferences, including your wish list, as well as marketing and cookie preferences.

Why is data collected?

When you use our website, we will use your information to provide you with the product or service you have selected. For example, if you make a purchase on "traabi.com," we will use the contact information you provide to communicate with you about your purchase. If you contact our customer service team (contact), we will use information about you, such as delivery or payment information, or the product you purchased, to help you resolve a problem or question.

Below is a list of HOW and WHY data is collected:

1. Authenticate the identity of the holder.
2. Contact the Owner by any means whose data has been provided to ARTESANIAS NATURALES LA ESPERANZA SA de C. V, in order to manage, process and follow up on your requests for services or products.
3. Contact the owner by any means whose data has been provided to ARTESANIAS NATURALES LA ESPERANZA SA de C. V, to clarify and follow up on payments, as well as process them.
4. Contact the owner by any means whose data has been provided to ARTESANIAS NATURALES LA ESPERANZA SA de C. V, for the formulation and follow-up of complaints, suggestions and comments about the products and/or services contracted.
5. Make a record in the accounting and administrative systems of ARTESANIAS NATURALES LA ESPERANZA SA de C. V, regarding the owner, the services provided or the products supplied, and the payments made or to be made.
6. Use the Owner's information for statistical purposes.

Contact forms

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so you don't have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me," your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

COOKIES and PIXEL TAGS

ARTESANIAS NATURALES LA ESPERANZA SA de C. V, receives and records information, which may include personal data, from your browser when you use our website. We use methods such as cookies and pixel tags to collect this information, which may include your (i) IP address; (ii) unique cookie identifier, cookie information, and information about whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language; (v) operating system and system settings; (vi) country and time zone; (vii) previously visited web pages; (viii) information about your interaction with our websites, such as click behavior, purchases, and indicated preferences; and (ix) access times and referring URLs.
We use cookies and pixel tags to track how our customers use the website and understand customer preferences. This allows us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to collect aggregate data about website traffic and interaction in order to identify trends and gather statistics so we can improve our website. The cookies implemented on our website are: Functional, Performance, Social Media, and Advertising.

MEANS TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA.

•  Encryption and Security : We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.
•  Data retention : We retain your personal data for as long as necessary to fulfill the purposes for which we collected it. ARTESANIAS NATURALES LA ESPERANZA SA de C. V stores personal information in limited-access databases located in controlled facilities with security mechanisms. ARTESANIAS NATURALES LA ESPERANZA SA de C. V undertakes to ensure that the information provided by the Data Subject will be considered and treated confidentially.
•  Sharing your Personal Data : ARTESANIAS NATURALES LA ESPERANZA SA de C. V does not share your personal data with any third party or collaborator.

Important: We may disclose information about you (i) if required to do so by law or legal process; (ii) to law enforcement or other government officials; (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or unlawful activities.

What rights do you have over your data?

If you have an account or have left comments on this website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Your rights related to your personal data: You have the right to request: (i) access to your personal data; (ii) correction of your personal data if it is incomplete or inaccurate; or (iii) deletion of your personal data. You also have the right to object to the processing of your personal data for compelling legitimate grounds related to your particular situation.

MODIFICATIONS TO THE PRIVACY NOTICE

Applicable law and our practices change over time. If we decide to update our Policy, we will post the changes on our Websites. If we materially change how we process personal data, we will provide you with advance notice or, where legally required, seek your consent before implementing such changes. We encourage you to read our Policy and stay informed about our practices. This Policy was last modified on January 31, 2021.